Better Business Bureau Central & Western Massachusetts and Northeastern Connecticut

bbbBBB helps people find and recommend businesses, brands, and charities they can trust.



Franklin County Local Consumer Protection Office (LPC)

ConsumerProtectionCarolineSmith 004 0The LCPs provide information to callers concerning state and federal consumer protection laws. In addition, they offer free voluntary phone-based mediation services to consumers who have filed complaints concerning problems they may have encountered with businesses.

Northwestern District Attorney's Office, 13 Conway Street, Greenfield, MA 01301
Janice Garrett, Director, Phone: (413) 512-5902, Fax: (413) 773-3278, Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Massachusetts Attorney General's Office








Official Massachusetts Website


MA Licensing and Regulation 

Info about licenses, permits and other regulations.

MA Department of Revenue 

Info for business regarding current tax info; registering, filing and reporting; programs and services; and more.

MA Attorney General

Attorney General Maura Healey is the chief lawyer and law enforcement officer of the Commonwealth of Massachusetts. In addition, her office is an advocate and resource for the Commonwealth and its residents in many areas, including protecting consumers, combating fraud and corruption, protecting civil rights, and promoting meaningful economic recovery.

MA Labor and Workforce Development

Unemployment insurance, job services, labor standards, workers' compensation, labor relations, lobor market information and more.

MA Commission Against Discrimination (MCAD)

Info on resources, publications and regulations, filing a complaint, training and outreach.



Franklin Regional Council of Governments (FRCOG)

FRCOG LogoA regional organization offering a variety of programming, products and services, both on the municipal and regional level with the goal to improve the efficiency and cost effectiveness of municipal governmental functions and improve quality of life in the region.


LifePath logo RGB cropAn Area Agency on Aging and Aging Services Access Point, is a private, nonprofit corporation that develops, provides and coordinates a range of services to support the independent living of elders and persons with disabilities with a goal of independence. They also support caregivers, including grandparents raising grandchildren, in many ways. Lifepath (formerly Franklin County Home Care) serves all of Franklin County and Athol, Petersham, Royalston and Phillipston, Massachusetts. Some of our programs are available in Hampden, Hampshire, and Berkshire counties.


Franklin County Regional Housing and Redevelopment Authority (HRA)

HRAThe Franklin County Regional Housing and Redevelopment Authority serves the housing and community development needs of the 26 towns of Franklin County. HRA works with residents to successfully access a wide variety of housing resources. They also work with the municipalities of Franklin County to apply for and administer community block development grant funding for various infrastructure and community development projects.

United Way

uwayUnited Way is a nonprofit, 501(c)(3) agency that brings people and communities together to advance the common good. Thy partner with local nonprofits, businesses, government and social service agencies to address our community's most pressing needs.


Massachusetts Senators in U.S. Congress

Elizabeth Warren

Washington Address:
317 Hart Senate Office Building
Washington, DC 20510
Phone: 202-224-4543

Springfield Address:
1550 Main Street
Suite 406
Springfield, MA 01103
Phone: 413-788-2690

Edward Markey

Washington Address:
255 Dirksen Senate Office Building
Washington, D.C. 20510

Springfield Address:
1550 Main Street, 4th Floor
Springfield, MA 01101

Massachusetts Representative in U.S. Congress

Richard Neal (First District)

Washington Address:
341 Cannon House Building
Washington, DC 20515

Springfield Address:
300 State Street, Suite 200
Springfield, MA 01105

James McGovern (Second District)

Washington Address:
438 Cannon House Building
Washington, DC 20515

Leominster Address:
24 Church Street, Room 29
Leominster, MA 01453

Northampton Address:
94 Pleasant Street
Northampton, MA 01060


Charlie Baker

Office of Community Affairs
State House Room 280
Boston, MA 02133
Phone: 617-725-4005

Massachusetts State Senators

Stan Rosenberg (Amherst)

Representing: Bernardston, Colrain, Deerfield, Erving, Gill, Greenfield, Leverett, Leyden, Montague, New Salem, Northfield, Orange, Shutesbury, Sunderland, Warwick, Wendell and Whately in Franklin County.

District Address:
1 Prince Street
Northampton, MA 01060
Mary Jane Bacon - This email address is being protected from spambots. You need JavaScript enabled to view it.

Boston Address:
State House24 Beacon Street. Room 332
Boston, MA 02133
FAX: 617-722-1062
This email address is being protected from spambots. You need JavaScript enabled to view it.

Adam G. Hinds (Pittsfield)

Representing: Ashfield, Buckland, Charlemont, Conway, Hawley, Heath, Monroe, Rowe and Shelburne in Franklin County.

District Address:
100 North Street, Suite 410
Pittsfield, MA 01201
413-768-2373 (Williamsburg office)

Boston Address:
State House
24 Beacon Street, Room 309
Boston, MA 02133
This email address is being protected from spambots. You need JavaScript enabled to view it.
Bethann Steiner: This email address is being protected from spambots. You need JavaScript enabled to view it.

Massachusetts House of Representatives

Representative Stephen Kulik (Worthington)

Representing: Ashfield, Buckland, Conway, Deerfield; Leverett, Montague, Shelburne, Shutesbury, Sunderland, Whately in Franklin County.

District Address:
PO Box 49
Haydenville, MA 01096
Paul Dunphy: This email address is being protected from spambots. You need JavaScript enabled to view it.

Boston Address:
State House
24 Beacon Street, Room 238
Boston, MA 02133
This email address is being protected from spambots. You need JavaScript enabled to view it.

Representative Susannah Whipps Lee (Athol)

Representing: Erving, Gill, New Salem, Orange, Warwick, and Wendell in Franklin County.

District Office:
PO Box 393
Athol, MA 01331
Missi Eaton:  This email address is being protected from spambots. You need JavaScript enabled to view it.

Boston Address:
State House
24 Beacon Street, Room 540
Boston, MA 02133
This email address is being protected from spambots. You need JavaScript enabled to view it.

Representative Paul W. Mark (Peru)

Representing: Bernardston, Charlemont, Colrain, Greenfield, Hawley, Heath, Leyden, Monroe, Northfield, and Rowe in Franklin County.

Franklin County Address:
PO Box 1223
Greenfield, MA 01302

Boston Address:
State House
24 Beacon Street, Room 166
Boston, MA 02133
This email address is being protected from spambots. You need JavaScript enabled to view it.
Christopher Cappucci: This email address is being protected from spambots. You need JavaScript enabled to view it.





BWcomLogo1BusinessWest is the region’s premiere business publication bringing local business news, trends, and information to nearly 30,000 readers every other week.


commoncapitalCommon Capital, Inc.

A community loan fund and non-profit organization committed to a thriving local economy in order to create positive social and community impacts. They align capital and other resources to community needs and opportunities by providing financing and business assistance to small businesses and high-impact community projects.


Franklin County Community Development Corporation (FCCDC)

FCCDC Logo.low.resHeadquartered in Greenfield, FCCDC is an economic development non-profit organization providing comprehensive business development education, access to capital, commercial office and manufacturing space plus home of the Western Massachusetts Food Processing Center.

Franklin County Young Professionals

FCyoung.professionalsA new group sponsored by & affiliated with United Way. Formed to help develop and enhance opportunities for the next generation of Franklin county’s community & business leaders. Providing networking, social, professional and philanthropic opportunities.


Franklin Hampshire Regional Employment Board (FHREB)

FHREBThe region’s policy-making authority in developing workforce skills. In partnership with government, business, labor, education and community-based organizations, the FHREB coordinates and oversees the region’s publicly funded workforce training and placement programs, including the Franklin Hampshire One Stop Career Center and the School-to-Career/Connecting Activities program. FHREB also serves as a clearinghouse for labor market information and hiring/training incentives. The Board’s goal is to contribute to the economic health and growth of the region by creating an effective workforce development system that is responsive to job seekers and employers alike.


Greater Shelburne Falls Area Business Assocation (GSFABA)

GSFABAThe GSFABA's mission is to empower, strengthen and sustain the region’s economy by helping businesses prosper and communities thrive.  They promote and advocate, locally and with the state, to support the wide range of businesses that are part of our rural character through partnerships, networking, research, education and events. At the heart of what they do is the belief that forging closer regional ties strengthens us.


Greenfield Business Assocation (GBA)

gbaLogoThe GBA helps local businesses attract their target audience, and promote public awareness of the strong business community that continues to serve Greenfield and Franklin County. With over 125 members, the GBA is a voluntary association of businesses, organizations and community members dedicated to making the region's future even better than its past.


Massachusetts Small Business Development Center (MSBDC)

wmassSBDCThe Massachusetts Small Business Development Center's Western Regional Office provides free and confidential one-to-one business advising to prospective and existing small businesses. Services are available to Massachusetts start-ups and existing businesses located in Hampden, Hampshire and Franklin counties. Areas of assistance include business plan development, pre-venture feasibility, conventional and non-conventional financing, cash flow analysis, organizational and personnel issues and marketing.

Pioneer Valley Creative Economy Network (CEN)

CEN LogoSupporting creative industries in the Pioneer Valley.


Small Business Administration (SBA)

sba2SBA provides a number of financial assistance programs for small businesses that have been specifically designed to meet key financing needs, including debt financing, surety bonds, and equity financing. The programs are many and varied, and the qualifications for each are specific. SBA can help facilitate a loan for you with a third party lender, guarantee a bond, or help you find venture capital.,  District office -, Regional office -

UMass Family Business Center (FBC)

fbc home header 06FBC is a community of owners and managers of small and medium-sized companies from Western Massachusetts and beyond that come together to gain practical knowledge and inspiration, hear expert advice, and share experiences. Topics include learning how to: transition to future generations, govern wisely, communicate clearly and sensitively, manage risk and conflict, strategize realistically but ambitiously, and reward merit, passion, and talent.

Valley Venture Mentors (VVM)

VVMlogoWeb100L20hr1VVM is a nonprofit organization based in Springfield that provides key support to the entrepreneurial ecosystem through its Mentorship and Accelerator programs. VVM offers three monthly Mentorship Meetings: 1st Thursday in Greenfield, 2nd Wednesday in Springfield, and 3rd Tuesday in Springfield.

Western Massachusetts Economic Development Council (EDC)

edcThe EDC is a full-service organization that provides support for companies (and their representatives) that have, or are considering, investments in our region in the areas of, Real Estate Searches, Workforce, Manufacturing Supply Chain, Data and Demographics, Incentives and Financing, New Market Opportunities, Service Providers, Academic and R&D connections, and Visitation Programs


 Western Massachusetts SCORE

westernmassachusettsSCOREThe Western Massachusetts chapter of SCORE provides FREE, confidential counseling to small business entrepreneurs at six locations in Hampden, Hampshire, Franklin, and Berkshire counties. SCORE, the nation’s largest volunteer business counseling service, is a nonprofit association dedicated to help those in business, about to start one, or just thinking about it. SCORE chapters provide Free Mentoring to small business owners and startups, and modestly priced local workshops as well.




“Our Chamber membership is one of the important ways that we place value on our relationships with other business owners and with our community. “ Bruce Lessels, Zoar Outdoor
“Chamber membership helps keep my staff in contact with the local business community through their seminars and events.” – Michael Tucker, Greenfield Cooperative Bank
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