Better Business Bureau Central & Western Massachusetts and Northeastern ConnecticutBBB helps people find and recommend businesses, brands, and charities they can trust. (508)755-3340 http://www.bbb.org/central-western-massachusetts/
Franklin County Local Consumer Protection Office (LPC)The LCPs provide information to callers concerning state and federal consumer protection laws. In addition, they offer free voluntary phone-based mediation services to consumers who have filed complaints concerning problems they may have encountered with businesses.
Northwestern District Attorney's Office, 56 Bank Row, Greenfield, MA 01301
Director Anita Wilson at (413) 774-3186
Massachusetts Attorney General's Office